Professionalism Driver Questionnaire

First name

Last name

Phone Number

Email

Please choose the best answer for each question and then upload required documents before submitting the form.

1. A passenger approaches the vehicle. What is the MOST appropriate greeting?

A. “Hey, did you request a ride?”

B. “Hello, sir/ma’am, it's nice to meet you. Can I have your confirmation code to start your ride?”

C. “You ready to go?”

D. “I'm ready when you are.”

2. A professional driver should handle luggage by:

A. Wait for the passenger to ask before offering help.

B. Offer assistance only if they struggle.

C. Waiting by the rear of the vehicle to load and unload luggage with care.

D. Refusing to handle luggage for safety reasons.

3. If the passenger enters the vehicle while you are on a personal phone call, you should:

A. Continue the call but speak quietly.

B. Ask your passenger if they mind if you continue your call.

C. Immediately end the call in a courteous manner.

D. Turn up the radio to cover your conversation.

4. A professional driver’s tone of voice should be:

A. Casual and joking.

B. Polite, calm, and respectful at all times.

C. Strict and authoritarian.

D. Sarcastic to show confidence.

5. It is important to open the door for a passenger when:

A. Only do it for VIPs.

B. Do it whenever possible as part of professional service.

C. Avoid it because it slows down the pickup.

D. Only do it if the passenger is elderly.

6. Before starting a ride, a professional driver should ALWAYS:

A. Ask the passenger if they want music, aux cord.

B. Ensure all passengers are properly seated with seatbelts fastened.

C. Text the destination to a coworker.

D. Adjust the mirrors before driving.

7. What is the MOST appropriate response if the passenger seems inebriated?

A. Inform the passenger of the $300 hazard clean up fee if they vomit in the vehicle.

B. Refuse to provide service or cancel the ride if they are too intoxicated.

C. Thank them for choosing a safe ride option and agree to provide service as long as they maintain good behavior.

D. All of above.

8. If the passenger is running late and asks you to drive faster than the speed limit, you should:

A. Follow their instructions to keep them happy.

B. Speed only if it seems prudent to do so.

C. Politely explain that safety and traffic laws come first.

D. Ignore them without responding.

9. A professional driver should maintain vehicle cleanliness by:

A. Clean vehicle if/when complaints are made.

B. Ensuring the vehicle is clean before every pickup.

C. Trash/litter isn't an issue unless it’s visible.

D. Only the outside of the vehicle is what really needs to be clean.

10. If a passenger leaves an item in the vehicle, the driver should:

A. Keep it until the passenger contacts you.

B. Immediately notify the passenger, team lead or dispatcher.

C. Throw it away to avoid responsibility.

D. Keep it. What's left behind is now yours.

11. When addressing a conflict or misunderstanding with a passenger, the BEST approach is:

A. Argue your point.

B. Raise your voice to establish authority.

C. Stay calm, listen carefully, and respond respectfully.

D. Ignore the issue and drive away.

12. When is it appropriate for a professional driver to smoke/vap?

A. When driving as long as there is no passenger in the car and the window is open.

B. It's your vehicle, you can smoke whenever you choose.

C. You should never smoke, but if you do, you should never do it within 5 feet of your vehicle.

D. Smoking is fine as long as you have an air-freshener in the vehicle.

13. Appearance for a professional driver typically includes:

A. Casual clothing like shorts and a T-shirt.

B. Uniform or business-casual attire, clean and neat.

C. Dress doesn't matter, wear what's comfortable.

D. Clothing with large logos for style.

14. If a passenger asks for privacy or does not initiate conversation, a professional driver should:

A. Tell them they need to find a different ride.

B. Respect their preference and remain quiet unless needed.

C. Assume they are rude and act annoyed.

D. Turn around frequently to see what they’re doing.

15. During drop-off, the driver should:

A. Remain seated unless the passenger asks for help.

B. Assist with doors and luggage as appropriate, thanking the passenger.

C. Drive away quickly to save time.

D. Ask the passenger for a tip.

16. As a professional driver, you have to be able to work with others. - If you find yourself having a disagreement with another driver, what's the best way to handle this conflict...

A. Tell the other driver to mind their own business.

B. Bring the problem to the managing partner to work towards an agreeable outcome.

C. Handle it on your own, as long as you talk about it when you're not driving.

D. Talk to the other drivers about the situation to let the majority decide who is in the wrong.

Background Check Upload

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License Front

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License Back

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Current Vehicle Make / Model / Year

Vehicle Registration

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Proof of Insurance

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